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Look, We Get It - Privacy Matters
You're trusting us with your ride and your personal details. That's not something we take lightly.
Running Halrion Verseforge Auto Repair here in Vancouver for years now, we've seen how the whole data privacy thing has become a bigger deal - and rightfully so. This policy breaks down what info we collect when you come by the shop or hit up our website, what we do with it, and how you've got control over your own stuff.
We're not lawyers writing this (though our legal team checked it over), so we've tried to keep things straightforward without all the confusing jargon. If something doesn't make sense, just give us a shout at service@halrionverseforge.info.
What Info We Collect
When you schedule an appointment or drop off your vehicle, we'll need the basics:
- Your name (first and last)
- Phone number (so we can actually reach you about your car)
- Email address
- Mailing address (for invoices and such)
Pretty standard stuff - can't really fix your car without knowing who it belongs to, right?
To do the job properly, we keep records about your vehicle:
- Make, model, and year
- VIN (Vehicle Identification Number)
- License plate number
- Mileage at each service
- Service history with us
- Parts we've installed
This history helps us track maintenance patterns and catch potential issues before they become expensive problems.
For processing payments, we collect:
- Credit/debit card details (we don't store full card numbers - our payment processor handles that)
- Billing address
- Transaction history
We use industry-standard encrypted payment processors. Your full card numbers never sit on our servers.
Like most websites, ours collects some technical info automatically:
- IP address (general location, not your exact house)
- Browser type and version
- Pages you visit on our site
- How long you spend on each page
- What device you're using
This helps us figure out if the website's actually working well or if we need to fix something.
How We Actually Use Your Info
Service Operations
- Scheduling and confirming appointments
- Diagnosing and repairing your vehicle
- Ordering parts specific to your car
- Creating invoices and processing payments
- Keeping maintenance records
Communication
- Calling or texting about your repair status
- Sending service reminders (if you've opted in)
- Following up on completed work
- Answering questions about your vehicle
- Occasionally sharing shop updates or promotions
Legal & Safety
- Meeting Canadian tax requirements
- Complying with warranty claims
- Addressing any disputes or legal matters
- Maintaining insurance records
Improving Our Service
- Analyzing which services are most popular
- Understanding customer needs better
- Making the website easier to use
- Training our technicians on common issues
How We Keep Your Info Safe
We take security seriously - probably more seriously than most auto shops need to, but hey, better safe than sorry.
Encryption
All data transmitted to and from our website is encrypted using SSL/TLS technology.
Secure Servers
Your data lives on secure servers with restricted access and regular security updates.
Limited Access
Only authorized staff who need access to do their jobs can view customer information.
Your Rights & Control
Under Canadian privacy law (PIPEDA) and GDPR (for our European clients), you've got several rights when it comes to your personal info:
Right to Access
You can ask to see what personal information we have about you. We'll provide it within 30 days (usually sooner).
Right to Correction
If something's wrong or outdated, let us know and we'll fix it. Wrong phone number? Old address? Just give us a call.
Right to Deletion
Want us to delete your info? We can do that (unless we're legally required to keep it for tax or warranty purposes).
Right to Portability
You can request a copy of your data in a portable format to take to another shop. No hard feelings.
Right to Object
Don't want marketing emails? No problem. You can opt out anytime - there's an unsubscribe link in every email we send.
Right to Restrict
You can ask us to limit how we use your information in certain situations - just let us know what you're comfortable with.
How to Exercise Your Rights
Just reach out to us - we're not gonna make it complicated:
- Email us at service@halrionverseforge.info with "Privacy Request" in the subject line
- Call us at (604) 555-7839
- Stop by the shop at 2847 Boundary Road, Vancouver